Please Help Me!!!!!!!!!!!!!!!!!!!!!!!!!!

[soppycat]

Im fed up off toontown and their website!

Can someone please tell me how to change my defualt payment tool. I have added a new tool but cant seem to get rid of the old one! Im not going to contact toontown becasue that will take like 3 days for them to contact me and still they wont help me!

Can someone please give me a step by step or something????

[Mr Red Bull]

need more info , you've changed from what to what exactly?

[soppycat]

sorry if i didnt sound clear. What i mean is the original card i was paying for toontwon is no longer in use. So TT suspended my account because they didnt recive a payment (i couldnt pay because the card was being replaced-it didnt expire). Now im trying to change my subcription and pay toontown - but i cant. I have chosen when i want to be billed (every month/6months/year) and i have added a new credit card (that works). My problem is the old card (the first one) is the defualt payment tool and i have no idea how to get rid of it or use the new credit card (the one i jsut regiestered with TT) as the defualt payment tool. The thing about that is - TT says i will be billed from my defualt payment tool (card that doesnt work). And there is no where on the website explaining how to change this i dont know what to do. Im doomed!

I asked TT but i wont get a responce for ages. I'm also going to ask a friend whos good with computers aswell. But untill then im toonless !




Thanks for you help

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[Snifflesmirk]

http://www.disney.co.uk/toontown/contactus.html

If you are lucky they will reply over the weekend; if you highlight it as a billing enquiry you might even get it dealt with as a priority!

Or...from clicking about...I think the way to do it is...

Get to the screen under HELP -> Manage my Account

Make sure you add the new card as a "payment tool"

Then go to "my subscriptions"

and use "Change payment tool for this subscription to:" to pick your new "payment tool" and click on update.

If that isn't working then you must contact TT because you'll be in a set of circumstances their snazzy new website doesn't allow for... so they might have to manually tweak it for you.

[Mr Red Bull]

Originally Posted by soppycat

sorry if i didnt sound clear. What i mean is the original card i was paying for toontwon is no longer in use. So TT suspended my account because they didnt recive a payment (i couldnt pay because the card was being replaced-it didnt expire). Now im trying to change my subcription and pay toontown - but i cant. I have chosen when i want to be billed (every month/6months/year) and i have added a new credit card (that works). My problem is the old card (the first one) is the defualt payment tool and i have no idea how to get rid of it or use the new credit card (the one i jsut regiestered with TT) as the defualt payment tool. The thing about that is - TT says i will be billed from my defualt payment tool (card that doesnt work). And there is no where on the website explaining how to change this i dont know what to do. Im doomed!

I asked TT but i wont get a responce for ages. I'm also going to ask a friend whos good with computers aswell. But untill then im toonless !




Thanks for you help

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(O.o) This is Bunny. Copy Bunny to your signature
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It took me 48hours to get reply for TT customer services over SF's, so be patient, but if u only sent it yesterday the weekend may play into things.

I cant get into my account I'm a BT Click and Buy payer, so no access, being that the site changed in lots of ways, it may be that the My accounts has, i dunno. So could be diffcult to advice on this.

In the old system, when i had to redo my card, I used to go to update card, where old card would be listed, saying its expired...... you can not delete this first. I wud add new card details and enter them, there would then be two card listed.

Then I would make sure new card details were main card (box at top contained all held cards), thing was I was adding new date on card, so using same card again, the numbers being the same, made it hard to tell which card was old and new.

But after clicking both to check details, i found right one, and selected that, then. Clicked update card. In fact after choosing click & buy, i still had old card details listed as another card, when i went in recently after have subs probs, I since removed it, as wont be using again hopefully.

With out being able to go in a refresh my memory, or see new look or changes, I cant be 100% sure of everything I've said above, this is from memory only.

I got to be honest with you though, with problems they are having with site, I wouldn't be trying to change anything at mo, I would let them deal with it.

Last time I was impatient and tried to do somthing to speed things up, I triggered a sorry to see you leave response, they thinking I'd canceled my membership with them, even though that was not my intention, I was just trying to reset BT Click & Buy transaction. I then still had to write to them, so saved no time in long run.

'Keep it Kool '

[soppycat]

Thanks for the advice - i geuss ill just have to wait for them.

it should be all done by the end of the week. I hope.

my sister was thinking of getting a new account for herself but do you advice her doing that now considering the trouble their having - or do you think it will be ok and their wont be too much hassle.

thanks again for the help much apreshiated (cant spell sorry lol)



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[Mr Red Bull]

Originally Posted by soppycat

Thanks for the advice - i geuss ill just have to wait for them.

it should be all done by the end of the week. I hope.

my sister was thinking of getting a new account for herself but do you advice her doing that now considering the trouble their having - or do you think it will be ok and their wont be too much hassle. thanks again for the help much apreshiated (cant spell sorry lol)



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(O.o) This is Bunny. Copy Bunny to your signature
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I dunno, if she's gonna choose 3 day trial first, that should go through, then after 3 days, she shud be ok to start account, as I remember there link seperate after trial, altho been very long time since mine. I think as time goes on things should get better all round.

Theres nothing to lose to trying to go through process of starting a toon right now, except maybe not been able to continue at some point. As long as she bears in mind that at this time theres always a risk of problems delaying it. Then go for it.

Depends on how desperate she want to get on to play really. And who knows how long it will take to get everything running smoothly, most are login ok already, and most have gone long way to rebuilding their sfs list. But the minor details of my accounts and site may take longer.

'Keep it Kool '

[soppycat]

you know they still havnt contacted me its been 5 days nearly!


This is really annoying! Hurry up disney hurry up.

[Mr Red Bull]

Hmm strange they shud have responded by now? Did you receive their quot repsonder that aknowledges your post?

If not u cud of made a mistake somewhere. I wud get back on to them. Asking why they are taking so long, when u can't even play. Theres also a number post up in one of these threads, maybe you cud call them.

'Keep it Kool '

[Emkin]

Dont' worry i am waiting for a reply and it has been 7 days so i must of sent about two messages to them already. I will give them another week and if they don't get in contact i will phone them up!

[soppycat]

ok - that gives me a little more hope.

DO you know of a phone number?? + Have you recieved any e-mail at all since you sent your complaints?? - I havn't and i wondered if you had.

I think the title of the thread was a little dramatic?? lol

im gonna hang in their.


Thanks folks for all your help

[Emkin]

Nope they have still sent me no emails and its been more than a week now. I am getting fed up of it and im missing all my christmas items Haha.
No i don't have there phone number in the UK, I don't even know what the number is! But when i find out i want to give them a call and make them sort it out.

[Snifflesmirk]

You should have both received at least a confirmation email from Disney.

Are you sure it hasn't gone to your spam/junk folder? You may need to add ToontownCustomerservices@disney.co.uk to your contacts list so that Disney's email doesn't get junked.

[Emkin]

Yes it hasn't gone to junk either, I have added them so the email dosn't go to junk. I don't know whats happening but its really starting to bug me!

[soppycat]

i check my junk all the time

but even if we recived a confirmation e-mail and it got sent to junk it wouldnt matter to much - but i know they havnt sent an answer.

My dad sent them a strict e-mail 2 days ago and he hasnt recived it either and he doesnt have a junk folder it all comes in to his inbox.

grrrrrrrrrr - all my plants will be dead and ill be behind on my cfo training.

if you manage to get a phone number then put it on this thread please. thanks