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| Toontown UK Archive UK Archive forum |
Please Help Me!!!!!!!!!!!!!!!!!!!!!!!!!!
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12-21-2006, 09:13 AM
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You should of recieved a auto-responder usually sent within a couple of hours (altho time cud depend on your email client service speed).
Your email service may be slow, I tested mine by sending myself a email to see how quick it takes, mines more or less done in less then few mins. If it takes more 24hours, I would change my email service, if that's possible. Which usually reads like this :- Quote:
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12-21-2006, 09:37 AM
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finally
yeh i just got one today - they confirmed that i sent a complaint. The thing is i sent a complaint 1 week and a half ago. And they have only just achknowledged i sent one.
This is what they wrote.... ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Dear Guest, Thank you for your feedback regarding Disney's Toontown Online. This automatic confirmation e-mail acknowledges that we have received your e-mail and we will respond to it as soon as possible. A comprehensive Players Guide and answers to our most frequently asked questions (FAQ) are available on our web site: http://www.disney.co.uk/toontown/ The Toontown UK website was relaunched in December and introduces new account management features that give you complete control over your account and subscription. We are aware of some issues affecting the site and are working to resolve these as soon as possible. We have prepared a summary of known issues which you may wish to check as the answer to your question may be available here: http://www.disney.co.uk/toontown/knownissues.html We respond to every query we receive. Due to high volumes it may take slightly longer than normal to reply to you. We apologise for any inconvenience caused and appreciate your understanding and patience. Thank You, Member Services Disney's Toontown Online (UK) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Now i have to wait for an answer which will probaly not help and i will end up a month later still waiting for disney to sort things out! in the mean time i will play my sisters new toon. |
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12-21-2006, 06:33 PM
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Yes very strange, I got mine about 2 hours or so after I posted to them.
And my full reply was little later then I had on previous occasions, about 52hours, but then they been busy. It's strange its taken so long for you two to get it, but at least you now know they have got them. The extra bit about taking longer, suggests they've got bogged down. Hopefully they be quicker with full response. Chin up. 'Keep it Kool 
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12-21-2006, 06:38 PM
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...
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12-21-2006, 08:47 PM
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its sought of hard to explain. but not if you know what i mean.
~Basicly your subscription is billed from your credit card right? ~The thing is my dad got a new credit card and ripped up the old one (old one was used for toontown). ~I didnt know that the credit card he ripped up dealt with toontown and so after my month ran out i couldnt log on. ~So i go to my account and add the new credit card. However, there is no way to make the "new" card the defualt card. ~+ theres was also no way to delete the "old" credit card from my account. ~In the end i had 2 credit cards listed - one works the other doesnt - but toontown is still trying to charge the first one (old credit card). ~Their new website wont allow me to make the new card the one that gets billed! ~do you see my dilema?? I hope that explains it well enough? i dont really trust disney to contact me in the near future so i havnt got my hopes up for a quick reply. I expect the problem will be sorted sometime near the new year. grrrrrrr p.s. sorry about any spelling and gramatical errors - cant be asked to check |
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12-22-2006, 08:09 AM
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YAY disney have sent me a reply.
Except for it doent really help that much when their new stinkin website doesnt allow you to view your account! what is the point? IS it ever going to work? |
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12-22-2006, 12:39 PM
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Quote:
Even had to work it all out for them as they were not able to add up properly. Hmmmm. Use the address and name of person who responded in the mail tho, if they gave one. It's probably Krisztina again, I think shes the only one in their UK Customer Service  I just wish i cud get in and have a look to see if they've changed it any, I may be able to help further. But alas I still can't. Which means still some problems in that area. 'Keep it Kool '
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12-22-2006, 07:05 PM
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There are buttons on the website for you to change the 'payment tool' ....
or is it that you can't get into the website ... or you don't have the 'parent' password that will let you see the billing details? |
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12-22-2006, 07:16 PM
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at the mo i cant even get to my acount.
I have the password. There wer no change buttons. Its so annoying. it says press 'change buttons' but there were none! Seriosuly there were none. lol disney forgot or something! How stinky lol! |
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12-24-2006, 08:24 AM
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Well, I can't go onto my account either and no email yet i just can't be bothered anymore i have tried enough times already and also waited over 2 weeks! Im hoping for christmas that they get my account back on track. Im thinking of sending them some money for the sake of it just for them to get it back on track hehe
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12-24-2006, 07:11 PM
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they may have suspended our accounts altogther!
because we havnt updated in so long (because of them). i have given up all hope! ill keep posting in this thread but i doubt whether i will ever see my toons again. *sigh* |
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