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You click report a bug from the log in screen. If livechat is open, it will show as an option. However, when I needed my test pass, livechat couldn't help me, but gave me the customer service number and they were able to locate it.
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Yeah, you might have to call them. (1-888-332-1626) Otherwise, you can find Live Chat here. (Toontown Live Chat is available from 10:00 AM to 2:00 PM, and from 3:00 PM to 6:45 PM -- Pacific Time -- Monday through Friday.)
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