"Help! I've been banned/suspended!"

[tangell]

does toontown have a phone number?? They band my account cause i was trying to share my user stuff with my gf. after 72 hours i logged on and my all my characters are gone =(

i would like to phone them instead of waiting for an email

[Big Flip]

Originally Posted by tangell

does toontown have a phone number?? They band my account cause i was trying to share my user stuff with my gf. after 72 hours i logged on and my all my characters are gone =(

i would like to phone them instead of waiting for an email

Whoa, that seems kind of bad for your characters being gone.

Their is a phone number for them some where here on the forums. I could find it if you want me to.

And, I hope they don't delete all my characters.

[~Ugly Von~]

Originally Posted by Alvin Twinklestink

You may not use ToonTown in any way to try to establish personal communicatons with another real person. That is the second quickest way to get suspended! The first is foul language! Disney is just protecting themselves and you from possible legal complication that might result if people get themselves in trouble using toontown. So there is an active filter on speed chat. If you type a forbidden word the entire phrase is blocked and a "bell rings somewhere" and a real person looks at what is going on. They then review the chat before and after the word that rang the bell to see if a suspension is needed. So you cannot type the words email, telephone, Skype, phone, any city name, and probably lots more without drawing attention. So, stop doing that! You are supposed to know the rules! You may think they are silly, but you won't if you end up getting in real life trouble! I got suspended for chatting about the loud jet noises from the jets out of Miramar near San Diego and I was only visiting there!

Recently Disney added a feature by which a toon can be reported for being mean and disruptive. So if you do a lot of stinking of other toons or making little toons go sad, you might well get suspended if enough of those actions get reported. So be nice to others!

I agree with you there. But I say things like ages, city's, and the word e-mail and nothing happens to me.

[tangell]

Yah. im trying to find the number. but cant =(

i go an email from disney today and they got my characters back. all they could say was sorry for deleting them.. i got my characters back so that was fine... BUT! i went to my estate and everything i bought for the estate was gone and my doodle was gone.. so all the time spent trying to max jump and backflip is gone... i even lost garden. when i look in the book the shovel icon is gone.. I had maxed out shovel and water!!

just noticed.. i lost all my friends.. boooooo

Originally Posted by Big Flip

Whoa, that seems kind of bad for your characters being gone.

Their is a phone number for them some where here on the forums. I could find it if you want me to.

And, I hope they don't delete all my characters.

i e

[Alvin Twinklestink]

Originally Posted by ~Ugly Von~

I agree with you there. But I say things like ages, city's, and the word e-mail and nothing happens to me.

As I said, there are key words that the auto censor blocks and raises a flag on your account. Then a real person reviews what was going on. If they find you typed "email" and then gave an email address in some form, you might well be suspened. Often when you type numbers, your TF won't see them because they are blocked. If the real person then finds a phone number, you are in trouble, but if it is just the number of merits you need, you won't be in trouble. Same thing with city names. But if the real person finds that you are attempting to make contact or reveal or ask for personal information you will be elilgible for suspension. Perhaps you will get away with it for a bit, but trust me, you will be suspended if you violate the rules about personal information.

Originally Posted by tangell

Yah. im trying to find the number. but cant =(

i go an email from disney today and they got my characters back. all they could say was sorry for deleting them.. i got my characters back so that was fine... BUT! i went to my estate and everything i bought for the estate was gone and my doodle was gone.. so all the time spent trying to max jump and backflip is gone... i even lost garden. when i look in the book the shovel icon is gone.. I had maxed out shovel and water!!

just noticed.. i lost all my friends.. boooooo

i e

Keep after them! Use the email you got to reinforce you request. Trust me, not all of the stuff is gone, it may be still somewhere in cyberlimbo and if they put a developer onto tracking it down you can get some of it back! It might take a while but it can be done, you just need to be the squeaking wheel. You might also want to look around in the other houses on your estate, I found my missing stuff in one of them!

[lavonte56]

I think Disney is just so selfish, I mean they make you put your password,
and call them, and wait unbelievable amount of times just to get a response!
Then what do most of us get? NOTHING! Maybe it's time for Disney to admit
they are so selfish. Also, they take our money and then don't give us enough
time to play! Sometimes it makes me just so mad!

[Popcorn Cheesyteeth]

My son erased my toon, and I was able to get it restored. One thing I noticed was that I no longer had the gardening kit. When I bought the kit again, my shovel and water skills were at the same as before. So going by that, you should be able to get it back as soon as you buy the gardening kit again.

[tangell]

oh cool. i was afraid of buying the kit again cause I thought I would have to restart again.. im still waiting for an email from them.. takes forever! =(

Another thing thats kinda annoying is, but I can live with.. all my characters are in different houses then before... so my main character that lived beside the fishing pond at my estate is now living near the wheel barrel =( oh well... so when disney restored my characters they put them in different places....

[Super Candy]

My brother has a sf that he was discussing locations with and the following day (yesterday) he could not log on to his account. Checking his email he found an email from Disney saying he was suspended for 72 hours. He wanted me to post here to see if anyone has ever been banned due to retaliation. A couple days before this happened he wrote Disney discussing his inability to play at the CEO. He received a response from Disney but the following day he was suspended. Now because he has been suspended and the sf has only been warned he is feeling this is due to retaliation from Disney. They both had discussed the name of a river close by and the name of a beach and his response was that is only a mile from where I live. He wants to know if this has happened to anyone else?

[~Ugly Von~]

Originally Posted by Super Candy

My brother has a sf that he was discussing locations with and the following day (yesterday) he could not log on to his account. Checking his email he found an email from Disney saying he was suspended for 72 hours. He wanted me to post here to see if anyone has ever been banned due to retaliation. A couple days before this happened he wrote Disney discussing his inability to play at the CEO. He received a response from Disney but the following day he was suspended. Now because he has been suspended and the sf has only been warned he is feeling this is due to retaliation from Disney. They both had discussed the name of a river close by and the name of a beach and his response was that is only a mile from where I live. He wants to know if this has happened to anyone else?

Well, that's kinda bad to say you live like right near something. The person could pick up the bread crumbs and possibly do something to you and your family. I believe the SF only got a warning because he didn't say " Oh I live a mile from there". Sorry about that, but I think they had the right to do that.

[adulttoon]

I never expected to find that I've been suspended but this is now the case for me.

I've worked for many hours to get a good 106 laff toon almost fully maxxed. I took leave from work yesterday just to work on a gag.

I got up this morning to log on but before I did that I checked my e-mails and found the message stating that I'd been suspended.

Last night, I was sat with my son in front of my PC and I was making my toon say '<sonsname> is smelly'. I did it several times and we were amused by the toon saying this. No other toon could see what mine was saying !!

I don't know why they would say that this was 'inappropriate language' but now I'm suspended.

This seems very harsh. They let any toon abuse any other toon in full public view with 'You Stink!' selected from the Stinky list.

I've chatted with SFs and we've used real names.

Why have they suspended me ?

Is there any point in me calling their help desk today ?

Thanks

[Fräulein Trixie]

Actually they do not inform you any more what the reason was why you've been set on administrative hold, which I find really strange.
In order to get informed about the reason you need to tell them that you want to know it.
Send a mail to Toontown@disneyonline.com and ask for the reason. Don't forget to provide these three things in your mail:

1. Your User ID (member name).
2. The email address that is associated with the account in question.
3. The date of birth on the account (MM/DD/YYYY).

If you do that you will receive an answer within a couple of days.

In order to manage and check the status of your account, you can also login on this page:
https://register.go.com/go/login
After you have logged in successfully, you may view or modify any information you have provided in the registration process.

If you need to release your account from administrative hold you need to login with the username and master password of a parent.
If you forgot the correct username you can request it again here by just providing the email address that is associated with the account.
If you forgot your password you can have it resend here by providing the Member name.
More help can be read on this page: https://register.go.com/go/goFAQ

If you still need help, phone the Toontown member service on this number: (+1) 888 332 1626. Another toll free number is 877.466.6669.

The support cannot tell you the answer why you've been suspended but they can help you with your account and give you information about the birth date stored in the account or change the email that has been set for the member for instance if you have forgotten about it or want changed. You need to provide other information however to prove you are the real owner. This may be the address (street, town, zip code) or credit card information (the last four digits of your cc number).
cu,
Fräulein Trixie
°¿°

[adulttoon]

Thanks for the prompt and comprehensive reply. However, in my case they did include what they didn't like. It started 'We are writing to inform you that inappropriate language has been found within a chat log attached to your account, shown below:' and then they listed the phrases.

Why would they not like what I said ?

Do they ever change their mind and reinstate an account sooner ?

[Fräulein Trixie]

Originally Posted by adulttoon

Do they ever change their mind and reinstate an account sooner ?

I wouldn't think so. Are you having an UK account?
If so, it might be possible that your toon has been reported before. I was just informed by someone playing an UK account that since some others reported one of his toons of bad behaviour, all of his toons on his account seem to be strongly monitored.

He recently got this mail only because he had parked his toon on his estate like he does it every few days since he plays the game. It has never been a problem, expecially UK toons normally don't have to worry about being prosecuted when parking in such a manner.

Dear ....,

We are writing to inform you that inappropriate language has been found within a chat log attached to your account, shown below:



01:43:00 : ooooooooooooooooooooooooooooooooooooooooooooo
01:43:00 : ooooooooooooooooooooooooooooooooooooooooooooo
01:49:02 : ooooooooooooooooooooooooooooooooooooooooooooo
01:51:00 : ooooooooooooooooooooooooooooooooooooooooooooo
01:52:00 : ooooooooooooooooooooooooooooooooooooooooooooo
01:54:02 : ooooooooooooooooooooooooooooooooooooooooooooo
01:55:05 : ooooooooooooooooooooooooooooooooooooooooooooo
01:56:00 : ooooooooooooooooooooooooooooooooooooooooooooo
01:56:02 : ooooooooooooooooooooooooooooooooooooooooooooo
01:58:01 : ooooooooooooooooooooooooooooooooooooooooooooo
01:59:04 : ooooooooooooooooooooooooooooooooooooooooooooo
02:00:00 : ooooooooooooooooooooooooooooooooooooooooooooo
02:01:00 : ooooooooooooooooooooooooooooooooooooooooooooo
02:01:03 : ooooooooooooooooooooooooooooooooooooooooooooo
02:02:00 : ooooooooooooooooooooooooooooooooooooooooooooo
02:04:00 : ooooooooooooooooooooooooooooooooooooooooooooo
02:04:02 : ooooooooooooooooooooooooooooooooooooooooooooo
02:04:02 : ooooooooooooooooooooooooooooooooooooooooooooo
02:04:02 : ooooooooooooooooooooooooooooooooooooooooooooo
04:58:03 : ooooooooooooooooooooooooooooooooooooooooooooo
05:00:01 : ooooooooooooooooooooooooooooooooooooooooooooo
05:00:02 : ooooooooooooooooooooooooooooooooooooooooooooo
05:00:02 : ooooooooooooooooooooooooooooooooooooooooooooo

Due to the nature of the language, we have placed your account on a 72-hour hold. To regain access to your account after the 72 hours, please review and agree to our Terms of Use and House Rules here: http://disney.go.com/corporate/legal/terms.html.

We wish to create a friendly online environment, so using language that could be deemed inappropriate on Disney's community of web sites is not permitted. Remember to keep it clean and keep it kind!

Please take this time to visit our netiquette page at: http://home.disney.go.com/guestservices/netiquette to learn more about online safety and manners. Understand that this 72-hour hold serves as a reminder to promote a safer, more pleasant online experience for all Guests. However, keep in mind that further violations of the Terms of Use may result in account suspension or termination.

Thank you,

The Disney Online Team

Of course we know it is against the rules to do so, although it hurts anyone, but anything Disney considers contrary to the essence of the game can lead to suspensions. But hundreds of toons do that and don't need to fear consequences. This changes once you got reported.

However, US Toons - as far as I known - don't even used to receive a notification mail in the recent months. Perhaps they have changed that now again, because such informing mails about the reason were normal at the beginning too.
cu,
Fräulein Trixie
°¿°

[adulttoon]

Yes, I have been using a UK account but I can see no reason why anyone would have complained about me. I don't even stink other toons because I see Toontown as a place where it's meant to be fun and pleasant for all present.

That is exactly what I saw in my e-mail - a long list of the 'offending' comments with the other text as well. My toon was repeating the phrase on his own and we thought that it was really funny. Maybe they scan text logs for phrases that are repeated quickly to detect people who park their toons ? If that's the case then they have the wrong man.