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OK, lemme tell ya, this happened to me.
*Flashes back*
About two years ago, my dad paid for a 1-year subscription. I played without any Secret Friends. I was fine. Now, I'm playing again and have over 20 Secret Friends. But, when we were trying to reactivate the subscription, my dad didn't remember the Parental Password. So, I went to the Toontown website. I clicked Log In, and then I typed in all that stuff. I went down to Member Services and clicked again on Password Options. I thought, "Now we're cookin!". But, It brought me to a page that said: "Please Call customer service". I was baffled. I tried again and again always getting the same result. Finally, while my dad was at work, I asked my mom if she would call. She called and they gave her the Parental Password after she told them the account name and password.
*Comes back*
And you CAN NOT type anything wiht the keyboard unless you have a Secret Friend already. Like King Max Electrotoon said, set the Secret Friends options to No Password required (the third option).
Hope I helped!
♥Fuzzypop♥
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