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I talked to them in a live chat session:
SERVER:Customer is waiting for Response...
JAMES:Hi.
ME:hello
ME:Did you read my question?
JAMES:Yes.
JAMES: Have you submitted a bug report regarding this issue?
ME:I sent an email
ME:But i don't know if it is a bug
JAMES: Please submit a bug report for me. You can click the following link to go directly to the bug report page: http://play.toontown.com/reportBug.php?reportproblem=1
ME:Okay
ME:So this is a technical problem and not intentional?
JAMES: Please also include a description of what is happening to you with as many details as possible.
ME: But was this an intentional change to Lawbot HQ, or is it a bug in the program?
JAMES: Until we can review your log files, and investigate the issue further, I am unable to diagnose your issue.
JAMES: Also, we may not be able to resolve your issue in live chat, but rest assured we will investigate the issue.
ME:So you will get back to me?
JAMES: Someone will respond with more information as soon as possible.
ME:All right, I will sent the bug report.
ME:Thank you for your time.
JAMES: Can I help you with anything else today?
ME:Well, do you yourself know if this was an intentional change to gameplay, or is simply a glitch that escaped beta testing?
JAMES: I am not aware of any change within the game.
ME:Okay, thank you.
JAMES: Sometimes, there are updates that do change how the game is played.
JAMES: If you have no further questions, I thank you for choosing Toontown Chat support, and have a Toontastic day!
ME: you too
SERVER:Agent has closed chat session.
Typical. Who wants to bet that his name really isn't James.
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