Choosing a password - When you choose a password, don't go for something really obvious like password, 12345, letmein, toontown or pokemon. Using a combination of letters and numbers makes it a lot harder for people to guess. You can change your password at any time by clicking on 'Member Services' in the blue side bar. When you choose a new password be sure to write it down somewhere safe in case you forget it.
Keep your password secret - Never tell anybody your password, no matter who they say they are.
Don't share accounts - No matter how trust worthy a person may seem when you chat to them online, never give them your password. There is no need to share an account with anybody, if you do it is at your own risk and you must understand that they can easily change the password and steal your account.
If your toon was deleted then email Disney saying that your toon got deleted and they will restore it within 2 Bussiness Days.
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Originally Posted by Neopets
The ONLY means by which a user can have his/her account stolen by someone else is when that user inadvertently or intentionally gives out their account password.
People like to say they have been hacked, as it makes them feel a little better than admitting they have fallen for a scam, or just simply given away their password to the first person that asked them for it. However, there are a number of things you can do to help keep your account secure.
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The chances are that someone has hacked into Disney is very rare to nil. The only reason why you could have gotten your toons deleted is by giving your password away, writing it somewhere insecure, like your hand where anyone can see, etc. Many families know each others passwords so it could be just a family member that deleted your toon.