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| Bug Guts Archive for Bug Reports forum |
Chat with TTO all most helped!
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10-17-2004, 01:08 AM
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Chat with TTO all most helped!
here it is: *************: I can't
*************: it thinks I'm new! Toontown Support: Are you seeing a License Agreement page? *************: I'm the son of ************* if that helps & no it goes to the installer & it does NOTHING! *************: ***** was the one who sent the dxdrag stuf on the E-maile address: ****************** Toontown Support: Are you seeing an error message? *************: no it says in a flash file one moment pleas (sory don't know how to spell too good) Toontown Support: Have you submitted a bug report for your current issue? *************: no that doesn't help at all they say the same thing & no go Toontown Support: I'm looking at one of your bug reports right now. Are you attempting to log into toontown.co.uk? *************: yes it worked once but sence the (up-date) it has a prolem too! *************: it's the site only *************: the only verson that works is the test server Toontown Support: I see. Toontown Support: Are you running any security software? *************: I had an idea! If you ues the luncher to lunch the open server but instead of the test verson you will reprogram it to open the open server! Toontown Support: I'm sorry, I don't understand your last sentence. Can you provide more details? *************: yes ZAP( that means ZoneArlm Pro ) VCOM SystemSuite *************: insted of opening C:/Program Files/Disney/Disney Online/ToontownTest/toontown.exe make it open: C:/Program Files/Disney/Disney Online/Toontown/toontown.exe Toontown Support: I see. Toontown Support: You may need to disable ZoneAlarm to troubleshoot this issue. *************: I'm smart for a 9 year old an't *************: I? *************: sory tried Toontown Support: Yes, you're doing a great job. *************: could it be another abb on my PC messing the luncher or game! *************: I ment app not abb Toontown Support: It's most likely ZoneAlarm. The security settings can often prevent Toontown from launching. *************: I did it befor WITH ZAP & my dad didn't change the setings! *************: AT ALL NOT ONE BIT Toontown Support: I understand, however when Toontown is updated the security software can mistake the updated files for a security threat. Toontown Support: To troubleshoot this issue, please press the Caps Lock key. *************: oh! Toontown Support: Next, temporarily disable ZoneAlarm. *************: what site do I press the key at? *************: THE LUNCHER? Toontown Support: Please see the page on the left for help configuring ZoneAlarm. Toontown Support: [Item sent] http://toontownsupport.ece.com/wcscgi/CDM.exe?SS_COMMAND=CUST_SUP&Category=TOONTOWN&Cust omerType=&CustomerLogin=rashel2 *************: OK LOOKING Toontown Support: Please press Caps Lock one more time. *************: ok now what? *************: ballon just came up click it? *************: it says something about the PC at risk Toontown Support: What are you seeing in the balloon? *************: it went away! *************: BRB looking at it *************: on the windows security center it says the firewall is off *************: I have XP SP2 Toontown Support: I understand. However, we need to configure ZoneAlarm. Toontown Support: Double click on the Zone Alarm system tray icon (the system tray icon is located in the lower right hand corner of your screen where your clock is) Click on Program Control Slide the Tab to the LOW setting Close the window. *************: ok now what? Toontown Support: Now you can try logging in again. *************: NOW IT SAYS: Your browser options are currently set to disable cookies. To use certain areas of Disney's Toontown Online website, you must have cookies enabled *************: It 's enalbled! Toontown Support: To adjust your cookie settings please open Internet Explorer (IE) and select Tools, then Internet Options. Next click on the "Privacy" tab, then click on the "Edit" ("Sites on Windows XP) button under the Websites box. Enter "http://play.toontown.com" and, click the "Allow" button. This will add Toontown to your list of sites that you accept cookies from automatically. *************: ok now what? Toontown Support: You can now try logging in again. *************: NOT WORKING!!!!!!!!!!!!!!!! Toontown Support: Can you describe what is happening? *************: it's the same thing *************: I'll send DXDRAG stuf again *************: what's the run comand for the dxdrag? I forgot Toontown Support: Press Windows Key R, then type dxdiag press OK. *************: ok now what? *************: BRB going to eat Toontown Support: Click Save All Information. Save the file to the desktop. *************: ok *************: now? Toontown Support: Yes. *************: i did it Toontown Support: Next, open the file. Press Control A to highlight all text, and press Control C to copy. Toontown Support: You can copy the text into the Description field of a bug report by pressing Control V. *************: here it is!: ------------------ System Information ------------------ Time of this report: 10/15/2004, 19  29Machine name: GATEWAY_SYSTEM Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_rtm.040803-2158) Language: English (Regional Setting: English) System Manufacturer: Gateway System Model: E-3600 BIOS: Default System BIOS Processor: Intel(R) Pentium(R) 4 CPU 1.50GHz Memory: 768MB RAM Page File: 305MB used, 1572MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 9.0c (4.09.0000.0904) DX Setup Parameters: None DxDiag Version: 5.03.2600.2180 32bit Unicode ------------ DxDiag Notes ------------ DirectX Files Tab: No problems found. Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Music Tab: No problems found. Input Tab: No problems found. Network Tab: No problems found. -------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (n/a) DirectDraw: 0/4 (retail) DirectInput: 0/5 (n/a) DirectMusic: 0/5 (n/a) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: ALL-IN-WONDER 9600 SERIES Manufacturer: ATI Technologies Inc. Chip type: RADEON 9600 Series AGP (0x4150) DAC type: Internal DAC(400MHz) Device Key: Enum\PCI\VEN_1002&DEV_4150&SUBSYS_47221002&REV_00 Display Memory: 128.0 MB Current Mode: 1024 x 768 (32 bit) (75Hz) Monitor: Plug and Play Monitor Monitor Max Res: 1600,1200 Driver Name: ati2dvag.dll Driver Version: 6.14.0010.6404 (English) DDI Version: 9 (or higher) Driver Attributes: Final Retail Driver Date/Size: 11/13/2003 22  21, 377344 bytesWHQL Logo'd: Yes WHQL Date Stamp: n/a VDD: n/a Mini VDD: ati2mtag.sys Mini VDD Date: 11/13/2003 22  58, 640000 bytesDevice Identifier: {D7B71EE2-0210-11CF-B66A-2867A1C2CB35} Vendor ID: 0x1002 Device ID: 0x4150 SubSys ID: 0x47221002 Revision ID: 0x0000 Revision ID: 0x0000 Video Accel: ModeMPEG2_C ModeMPEG2_D Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch Registry: OK DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled DDraw Test Result: Not run D3D7 Test Result: Not run D3D8 Test Result: Not run D3D9 Test Result: Not run ------------- Sound Devices ------------- Description: SoundMAX Digital Audio Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: PCI\VEN_8086&DEV_2445&SUBSYS_3600107B&REV_12 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: smwdm.sys Driver Version: 5.12.0001.3032 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 8/24/2001 16 56, 442168 bytesOther Files: Driver Provider: Analog Devices HW Accel Level: Full Cap Flags: 0xB5B Min/Max Sample Rate: 8000, 48000 Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No Registry: OK Sound Test Result: Not run Description: Modem #1 Line Playback (emulated) Default Sound Playback: No Default Voice Playback: No Hardware ID: Manufacturer ID: 1 Product ID: 81 Type: Emulated Driver Name: Driver Version: Driver Attributes: WHQL Logo'd: Date and Size: Other Files: Driver Provider: HW Accel Level: Full Cap Flags: 0x0 Min/Max Sample Rate: 0, 0 Static/Strm HW Mix Bufs: 0, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No Registry: OK Sound Test Result: Not run --------------------- Sound Capture Devices --------------------- Description: SoundMAX Digital Audio Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: smwdm.sys Driver Version: 5.12.0001.3032 (English) Driver Attributes: Final Retail Date and Size: 8/24/2001 16 56, 442168 bytesCap Flags: 0x41 Format Flags: 0xCCC Description: Modem #1 Line Record (emulated) Default Sound Capture: No Default Voice Capture: No Driver Name: Driver Version: Driver Attributes: Date and Size: Cap Flags: 0x20 Format Flags: 0x0 ----------- DirectMusic ----------- DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS DLS Version: 1.00.0016.0002 Acceleration: n/a Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port SoundMAX Digital Audio, Software (Kernel Mode), Output, DLS, Internal Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal Registry: OK Test Result: Not run ------------------- DirectInput Devices ------------------- Device Name: Mouse Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: Keyboard Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: WingMan Formula Force GP Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x046D, 0xC293 FF Driver: n/a Poll w/ Interrupt: No Registry: OK ----------- USB Devices ----------- USB Root Hub | Vendor/Product ID: 0x8086, 0x2442 | Matching Device ID: usb\root_hub | Service: usbhub | Driver: usbhub.sys, 8/4/2004 01:08:42, 57600 bytes | Driver: usbd.sys, 8/30/2001 05  00, 4736 bytes| - Generic USB Hub | | Vendor/Product ID: 0x0451, 0x2046 | | Location: USB Device | | Matching Device ID: usb\class_09 | | Service: usbhub | | Driver: usbhub.sys, 8/4/2004 01:08:42, 57600 bytes | | | - USB Human Interface Device | | | Vendor/Product ID: 0x046D, 0xC293 | | | Location: WingMan Formula Force GP | | | Matching Device ID: usb\class_03 | | | Service: HidUsb | | | OEMData: 00 00 00 10 06 00 00 00 | | | Flags 2: 16020000 | | | Driver: hidclass.sys, 8/4/2004 01:08:19, 36224 bytes | | | Driver: hidparse.sys, 8/4/2004 01:08:16, 24960 bytes | | | Driver: hid.dll, 8/4/2004 02:56:42, 20992 bytes | | | Driver: hidusb.sys, 8/17/2001 14:02:20, 9600 bytes | | | | | - HID-compliant game controller | | | | Vendor/Product ID: 0x046D, 0xC293 | | | | Matching Device ID: hid_device_system_game | | | | OEMData: 00 00 00 10 06 00 00 00 | | | | Flags 2: 16020000 ---------------- Gameport Devices ---------------- ------------ PS/2 Devices ------------ Easy Internet Keyboard | Matching Device ID: *pnp0303 | Upper Filters: itchfltr | Service: i8042prt | Driver: i8042prt.sys, 8/4/2004 01  36, 52736 bytes| Driver: kbdclass.sys, 8/4/2004 00  32, 24576 bytes| Driver: itchfltr.sys, 3/10/2004 13:42:24, 12953 bytes | Terminal Server Keyboard Driver | Matching Device ID: root\rdp_kbd | Upper Filters: kbdclass | Service: TermDD | Driver: termdd.sys, 8/4/2004 03:01:07, 40840 bytes | Driver: kbdclass.sys, 8/4/2004 00 32, 24576 bytes| Logitech-compatible Mouse PS/2 | Matching Device ID: *pnp0f03 | Upper Filters: L8042pr2, LMouFlt2 | Service: i8042prt | Driver: i8042prt.sys, 8/4/2004 01 36, 52736 bytes| Driver: mouclass.sys, 8/4/2004 00 32, 23040 bytes| Driver: L8042pr2.Sys, 12/17/2003 09  00, 51729 bytes| Driver: LMouFlt2.Sys, 12/17/2003 09 00, 70801 bytes| Driver: Logi_MwX.Exe, 12/17/2003 09 00, 19968 bytes| Driver: LCoInst.Dll, 12/17/2003 09 00, 23375 bytes| Terminal Server Mouse Driver | Matching Device ID: root\rdp_mou | Upper Filters: mouclass | Service: TermDD | Driver: termdd.sys, 8/4/2004 03:01:07, 40840 bytes | Driver: mouclass.sys, 8/4/2004 00 32, 23040 bytesGot Help? ANYONE HELP EVEN EKB I DON'T CARE WHO HELP JUST HELP!
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I edited the word out of my title. I don't know if its ok... |
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11-06-2004, 02:06 AM
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what is this thread relly about?
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11-06-2004, 02:11 AM
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i thank you should put this in the bug repports form then you will get more ansers.
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11-06-2004, 02:56 AM
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I think live support was right on the money with telling you to turn off the firewall. My firewall always recognizes the updates as security threats. Depending on which option you chose you may have accidently blocked access to the game yourself. You will need to get a parent to adjust the firewall settings to allow access to Toontown Online. This will happen after every single update Disney does to the game. You will have to get used to it.
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11-06-2004, 10:59 PM
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Sounds like you dad has ZAP set up to not ask if you wish to allow something and just block it...also if you are running Windows XP it too has a firewall and ZAP my not be getting along with the XP firewall. I have used ZAP in the past but it was constantly blocking things without letting me know it was doing so. It made alot of trouble for me. I suggest you reboot the PC and turn off ZAP then run TT. Once TT is going like it should be restart ZAP and it should be ok till the next update.
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