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Wow, those are some harsh things to say! To explain why there are so many problems when releases hit open is because test is just not the same environment. Alot of things happen when releases hit open that were never seen here. Long story short, there is no way that we as testers can predict how things will go on open servers. We try our best to, but we aren't perfect.
Until you have played on test it is really hard to explain how life is here. Alot of toons are chosen to have test account, and most choose not to work their toons. It is obvious when new releases come with the amount of little toons attempting a boss battle for example. Having a toon over the 100 laff is a great achievement here. If you want to have a test account keep trying, one day it will happen. That way you can see for yourself how difficult things really are.
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