This has happened to me a few times. Were you in NR?
I suggest going with the CCG, generally their teamwork is better, and there are often more experienced players with them.
Look under the CCG sub-forum in the Clans/Guilds section, and click on the Official Run Times. Or, go to their website:
www.ccg.toontowncentral.com/html/schedule.php
~cpwc