My account got suspended for 72 hours because of "personally identifiable" information. So what happened? My wife was playing her toon, and asked another toon -- played by her SISTER -- what her email address was. Keep in mind these are both thirtysomething adult women. I found the TTO phone number here on the site and called. After about 20 minutes on hold, I talked to a real human. She said that there was nothing she or anyone else in their office could do, and suggested I email the Disney Community or whatever (the same address that the suspension notice was sent from).
I think that's sad, that when you actually call and talk to someone on the phone, after being on hold for so long, that they tell you to just email, when of course it could be almost 72 hours before they even get back to you. Basically, if you're suspended, no matter for what reason, if any, TOUGH LUCK. I still have a few months left on my account, but they'll never get another penny out of me. Nor will I recommend the game to anyone, as I have done in the past. I was actually about to buy 6 month subscriptions as gifts for two of my friends and their kids! Not anymore.
I'm an adult, and I paid good money for something I can't use for three days. I don't know about anybody else, but I really don't need the Disney Corporation to be my nanny.
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