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I did the same thing, and reported it, but I have not received an answer back yet. I can only assume that I will recieve the same answer, unfortunately. I think there should have been a warning or something along with all of the "how to get your pumpking head" info stating that if you redeem a shape/color toontask, your pumpkin head will disappear.
At least a got a pic of it before I lost it. :-)
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